Support FAQ

A: On a contract's Questions Page click on "View Results". Move the mouse over one of the purchasing options on the left to get a description and a price.

A: From the Questions Page of a contract, click on "View Results" to see the Preview Page. Purchasing options are listed under the "Buy Licenses" menu on the left.

A: A Single Use License entitles you to one use of a particular automated contract. You are allowed to go back to the Questions Page to refine your answers for two weeks.

A Multiple Use License entitles you to unlimited use of a particular automated contract for an entire year.

A: You can cancel the renewals at any time to prevent your card from being charged again after your current licensing period expires. Simply click on the "Subscriptions" tab on the "My Account" page and follow the instructions.

A: Our experienced professionals will review your answers and choices for completeness, spelling, internal consistency and grammar. This review only covers information you type into the question page, not any changes you make using the "Edit Words" feature. We will forward your reviewed document in html format within 2 business days after receipt of payment.

A: A secure order form is actually safer than using the telephone. Over the phone, anyone could listen in and write down your credit card number as you say it. On a secure order form such as ours, the information travelling between your computer and our server is encrypted, meaning that anybody listening in will only see garbled data.

A: No. As long as your license hasn't expired, sign in, then use the My Account page to return to your document.

A: When you are signed in, the last answers you typed into a document will always be there.

If you want to save a set of answers to your computer, use the "Save Answers" option in the Document Options menu of the Preview Page. You can also save the final document using "Save Document".

A: Make sure you are signed in, then open the file "Saved Answers" file in your web browser. It contains a link that says, "Restore Saved Answers Now".

A: You must make sure that the signature appears all on one page with some part of the document showing at the top by changing the size of the margins in your browser's Print Setup and doing a Print Preview. The signature section includes the date the agreement is signed.

A: By default, your browser includes the web address in a header or footer. To remove the header and footer, click on the "File" menu, then "Page Setup" and clear the "Header" and "Footer" sections.

For longer documents, you may want to print with page numbers on each page. In Internet Explorer, use the following header to print out page numbers at the top right corner of the page.&bPage &p of &P

In other browsers, select "Page # of #" from the drop-down box in the page setup.

A: Some documents deliberately print on multiple pages. If, as a result, you are unsatisfied with how your document prints, modify the margin sizes to change how much text is on any given page.

Other contracts are designed to fit onto one page. If your margin sizes are set too large, the contract may be pushed onto two pages. In this case, decrease the margin sizes.

In Internet Explorer, you can click on the "File" menu, then "Page Setup" You can decrease the size of the top, bottom, left, and right margins to make your document print out all on one page.

A: This is because the margins sizes your browser is using are too large. Try decreasing the size of the left and right margins (0.5" per side should do). In Internet Explorer, the margin sizes can be changed by going to the "Page Setup" option in the "File" menu.

A: We have seen this problem turn up on certain printers under Windows Vista. Going to your printer manufacturer's web site to download and install the latest printer driver fixes the problem.

A: Try signing in from another computer. If you still have trouble, contact us.

A: Usually, rebooting (restarting) your computer will fix this.

A: From your browser's file menu, select "Print Preview". If you are able to see the document in print preview, but printing does not work, you are probably experiencing trouble with your printer. You may want to consult your printer manufacturer's documentation or help.

A: To avoid having to type your user name and password in every time you look at a page, a cookie is used to remember who you are upon signing in.

A: No. Cookies are pieces of text stored by web sites for their own future reference. They can only be read by the web site that stored the cookie.

A: From the menu, select "Tools" then "Internet Options." Click on the "Privacy" tab, then the "Advanced" button. In this dialog box, make sure the checkbox beside "Override Automatic Cookie Handling" is unchecked.

Alternately, if you do not want to change your settings for all sites, you can click on "Tools", "Internet Options", then the "Privacy" tab. Click the "Sites" button. Under "Address of Web Site", type www.lawdepot.com, then click "Allow". Click "OK".

If you have further difficulties, please contact us.

A: From the menu, select "Edit" then "Preferences" Select the "Privacy and Security" section, then "Cookies" In this section, choose "Enable all cookies" Advanced users may wish to instead select "Enable cookies based on privacy settings" and ensure that both "First Party Cookies" and "Third Party Cookies" are accepted from our site.

A: From the Tools menu, select Options. Click on the Privacy icon, then the Cookies tab. Make sure "Allow sites to set Cookies" is checked. Alternately, you can add us to the list of sites that are always allowed to set cookies by clicking on the Exceptions button. Click OK to finish.

A: From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click the Privacy tab, select Advanced, and deselect "override automatic cookie handling". Click OK.

A: If you have Internet Explorer 6:
From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click the Privacy tab, select Advanced, and deselect "override automatic cookie handling". Click OK.

If you have Internet Explorer 5.5:
From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click on the Security tab, then Custom Level. Under "Allow Cookies that are stored on your computer", click "Enable". Under "Allow per-session cookies (not stored)" click "Enable". Click OK.

A: From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click on the Security tab, then Custom Level. Under "Allow Cookies that are stored on your computer", click "Enable". Under "Allow per-session cookies (not stored)" click "Enable". Click OK.

A: Go to My AOL and choose WWW. Click on the Security tab, then Custom Level. Scroll down. Under "Cookie", click "Enable" Click OK.

A: Unfortunately, we have not been given this information by the respective companies involved. However, you should be able to get instructions on how to enable cookies from the "Help" menu of your Web browser.

A: Your information is saved to our secure database. You can also save your answers to your computer as an HTML file. If you want to save a specific set of answers for future use, be sure to save a copy to computer using the "Save Answers" option on the Preview Page. You can also "Save Document" option to save a copy of the contract generated by your answers.

A: Yes. You can go to our sign-in page and click on the "Forgot Password" link.

A: Yes: make sure you are signed in by clicking on the "Sign In" button at the top left of any page on our site. On the My Account page, click the "Saved Answers" tab to access the last answers you typed in or the original answers you entered when you purchased.

A: You can change your password from the My Account page, under the "Account Info" tab.

A: There is a chance that your email service has classified our message as "junk", "bulk", or "spam". Check for email folders with that name and look for our message there. You can avoid this in the future by adding to your address book.

A: No. Coupons cannot be combined on a single purchase of the same item. However, you can use any additional coupons to purchase other eligible documents from LawDepot.com.

A: Yes. Coupon discounts apply specifically to the products or services identified on each individual coupon.

A: The following products are exempt from coupon discounts (unless the coupon explicitly states otherwise): Complete site subscriptions; bundled packages; physical products such as corporate seals, share certificates and minute books; taxes; and third-party or government fees and surcharges (application fees, registration fees, filing fees, corporate name search fees, etc).

A: Some coupons do expire, or are only valid during certain dates. Each coupon will identify if it has an exact expiry date, or expire after a certain period of time (ie. 30 days after receiving it). Please review the terms and conditions for the coupon code, if you are unsure if it is valid.

A: Ensure you are entering the code exactly as it was given to you. Do not spell out numbers (ie. entering "six" instead of the number "6"), and do not add or subtract any spaces.

It may also be possible that your coupon has expired, or is not yet valid. Please review the terms and conditions for the coupon. (For instance, your coupon may only be valid on certain date(s) such as New Year's Day, etc.)

A: If you have received a coupon code, please follow the following steps to redeem your code, and receive your discounted product(s):

On the webpage where you enter your payment information you will see a place to enter your coupon code. The following steps will assist you in locating that page.

1. Locate the form which the coupon is valid for, on LawDepot.com's website. (If you have trouble locating the form, go to the search field at the top right of the LawDepot.com website, and type in the name of the form - then, press the "Search" button). Alternatively, a list of links to all LawDepot documents can be found here. Be sure to select the document for your specific location (country, state or province) to ensure you are purchasing the correct version for your jurisdiction.
2. Fill out the contract form and answer any relevant questions you would like to fill out at this time. If you would prefer to fill out the form later, just press the "View Results" button to get to the preview page. (Note: there may be mandatory fields that you have to fill out in order to preview the document. The reason for this is that the website needs to know which version of document you are purchasing).
3. On the "Preview" page, you can review your document. Once you are done reviewing your document, press "Purchase License" button to proceed to the order form.
4. On the order form you will be presented with a list of related contracts and packages you can purchase. Make sure you select the one that the coupon code is valid for, and then press the button labelled "Continue to Secure Payment Page".
5. Follow the instructions on the Secure Order Form to enter your contact details and payment information. (If you already have a LawDepot account, be sure to login to retrieve your contact details automatically).
6. Underneath the credit card information there is a place to enter your coupon code. Enter the exact code here (including any numbers or capitalization - do not spell out the numbers).
7. Press the "Apply Coupon" button.
8. You will then see a message indicating whether the coupon was successfully applied to your order, and your payment total at the top of the page will be adjusted accordingly.
9. After your discount has been applied, submit your order by clicking the "Send Order Using Our Secure Server" button.
10. Enjoy using your contract.

Thank you very much for being a valued customer of LawDepot.com

A: If you cannot find an answer to your question on this page, please open a support ticket and we will respond to your question.

A: Please visit our Legal FAQ for general legal questions. You can also click on the FAQ link on the left hand side of some of our documents.