Describe the infraction accurately and objectively. Use complete sentences.
(e.g. Confidential customer information was released to an unauthorized individual. It is extremely important to the success of the company that our customers are comfortable with our business processes. Any breach of customer confidentiality puts the trust of our customers at risk.)
Describe any previous infractions of a similar nature including dates and number of occurrences.
(e.g. A similar incident occurred on one other occasion on September 12, 2007 involving confidential customer information belonging to a different customer.)